We provide support every step of the way. After using 3-6 months of the system, the need for new notifications or functionalities arises, due to being a continuous process.
We resolve various operating issues/difficulties that may present whilst using the platform
- We resolve any issue that may arise following implementation
- We respond to the need to develop new streams and make changes accordingly
- No set limits
- User training
- Platform customisation
- Issuing vouchers for various errors encountered.
- Regarding request response times, any reports received by the support department after 12:00 pm shall be duly answered by 12:00 pm the following business day.