Support

At every stage and every step of the way

We provide support every step of the way. After using 3-6 months of the system, the need for new notifications or functionalities arises, due to being a continuous process.

 

Benefits

 

We resolve various operating issues/difficulties that may present whilst using the platform

  • We resolve any issue that may arise following implementation
  • We respond to the need to develop new streams and make changes accordingly
  • No set limits
  • User training
  • Platform customisation

 

Operating procedures

  • Issuing vouchers for various errors encountered.
  • Regarding request response times, any reports received by the support department after 12:00 pm shall be duly answered by 12:00 pm the following business day.